Differences
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connectivity-issues [2021/02/12 07:38] rafi created |
connectivity-issues [2021/03/09 12:01] (current) rafi |
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| + | **If using a ROC, you should always add the ROC IP to your router/ | ||
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| + | -- | ||
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| === Privatise Won't Connect on Windows === | === Privatise Won't Connect on Windows === | ||
| - | 1. Open the agent | + | 1. Open the agent. |
| 2. Go to the three dot menu. | 2. Go to the three dot menu. | ||
| - | 3. Click on the settings menu | + | 3. Click on the settings menu. |
| - | 4. Check on TCP mode | + | 4. Click " |
| - | 5. Reconnect Privatise | + | 5. Reconnect Privatise. |
| | | ||
| === If Privatise connects over TCP Mode === | === If Privatise connects over TCP Mode === | ||
| Line 13: | Line 17: | ||
| === If Privatise does not connect over TCP Mode === | === If Privatise does not connect over TCP Mode === | ||
| - | 1. Open the agent | + | 1. Open the agent. |
| - | 2. Click on the about menu | + | 2. Click on the about menu. |
| - | 3. Check to make sure the device license information is there | + | 3. Check to make sure the device license information is present. |
| - | | + | |
| If the license information is not there, please uninstall Privatise from Add or Remove Programs and reinstall the agent. Please right click the installer and run as administrator when installing, and make sure to download the latest agent version from the Managed Portal. | If the license information is not there, please uninstall Privatise from Add or Remove Programs and reinstall the agent. Please right click the installer and run as administrator when installing, and make sure to download the latest agent version from the Managed Portal. | ||