Differences

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--- draft_troubleshooting [2021/06/16 13:47]
jonathan
+++ draft_troubleshooting [2021/06/21 09:22] (current)
jonathan
@@ Line 30: / Line 30: @@
-=== Printing issue - connecting ways IP/Hostname ===
+=== Network Drive issues - connecting ways IP/Hostname ===
-   Connecting to the printer by IP address should be fine, the LAN is accessible by default.
+ Please go to ROC-DNS in the left menu of the managed company portal.
-   If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records under ROC-DNS and point it at the local IP.
+ Then go to the "Local DNS Records" under ROC-DNS. Please add the fully qualified domain name and the local ip address of the local records there to make sure
+ they propagate.