draft_troubleshooting

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draft_troubleshooting [2021/06/16 12:32]
jonathan 		draft_troubleshooting [2021/06/16 13:47]
jonathan
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 -- --
  
 +=== Ip-robot issue === 
 +
 + That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/static IP to your ROC. It has been much more rare with newer accounts though.
 + What we suggest to do in this case is:
 +
 +  1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity).
 +  2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset.
 +  
 +
 +=== RDP - reporting disconnects every few minutes === 
 +
 + Please run the following on the client machine
 +
 + On client: Local Group Policy Editor
 +
 + → Local Computer Policy
 + → Computer Configuration
 + → Administrative Templates
 + → Windows Components
 + → Remote Desktop Services
 + → Remote Desktop Connection Client
 + → Turn Off UDP On Client
 + → Enabled
 +  
 +  Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect.
 +  
 +  
 +=== Printing issue - connecting ways IP/Hostname === 
 +
 +   Connecting to the printer by IP address should be fine, the LAN is accessible by default. 
 +   If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records under ROC-DNS and point it at the local IP.
 +  
 +
 +
 +=== ARM64 issue === 
 +
 +  We don't yet support that architecture but are working on a version to release in the next month.
 +  
 +  
 === 32 bit issue ===  === 32 bit issue === 
  
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   1. Please go to "Add or Remove Programs" from Windows Start.   1. Please go to "Add or Remove Programs" from Windows Start.
   2. Find Privatise & uninstall from there.   2. Find Privatise & uninstall from there.
 +  
 +  if it's still not working, try manually: 
 +  
 +  1. Remove C:\ProgramFiles\Privatise
 +  2. Remove C:\ProgramData\Privatise if it exists.
 +  3. Remove C:\Users\USERHERE\AppData\Local\Privatise if it exists 
 +  4. Remove C:\Users\USERHERE\AppData\Local\Appstractor if it exists 
 +  5. Remove C:\Users\USERHERE\AppData\Local\Privatise_Secure if it exists 
 +  Then launch your registry and remove the following from the registry:
 +  1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor 
 +  2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN
 +
    
  
  • draft_troubleshooting.txt
  • Last modified: 2021/06/21 09:22
  • by jonathan