draft_troubleshooting

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draft_troubleshooting [2021/06/16 13:47]
jonathan 		draft_troubleshooting [2021/06/21 09:22]
jonathan
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-=== Printing issue - connecting ways IP/Hostname === +=== Network Drive issues - connecting ways IP/Hostname === 
  
-   Connecting to the printer by IP address should be fine, the LAN is accessible by default.  + Please go to ROC-DNS in the left menu of the managed company portal. 
-   If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records under ROC-DNS and point it at the local IP.+ 
 + Then go to the "Local DNS Records" under ROC-DNS. Please add the fully qualified domain name and the local ip address of the local records there to make sure  
 + they propagate.
      
  
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   3. Remove C:\Users\USERHERE\AppData\Local\Privatise if it exists    3. Remove C:\Users\USERHERE\AppData\Local\Privatise if it exists 
   4. Remove C:\Users\USERHERE\AppData\Local\Appstractor if it exists    4. Remove C:\Users\USERHERE\AppData\Local\Appstractor if it exists 
-  5.  Remove C:\Users\USERHERE\AppData\Local\Privatise_Secure if it exists  +  5. Remove C:\Users\USERHERE\AppData\Local\Privatise_Secure if it exists  
- +  Then launch your registry and remove the following from the registry: 
-Then launch your registry and remove the following from the registry: +  1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor  
- +  2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN
- 1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor  +
- 2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN+
  
    
  • draft_troubleshooting.txt
  • Last modified: 2021/06/21 09:22
  • by jonathan