If you have any issues with Privatise after sleep mode.

1. After sleep, go to the terminal where Privatise is running and hit "CTRL + C" to terminate.
2. Restart Privatise with sudo openvpn /etc/openvpn/client/client.ovpn. 

1. Go to sudo nano /etc/openvpn/client/client.ovpn .
2. Change the number 1194 to 443, and the word UDP to TCP.
3. Restart Privatise after typing ctrl + c with sudo nano /etc/openvpn/client/client.ovpn .

The connection might be a bit slower, but you shouldn't have an issue with disconnects after that.

 1. Open the agent.
 2. Click on the about menu.
 3. Check to make sure the device license information is present.
    

If the license information is not there, please uninstall Privatise from Add or Remove Programs and reinstall the agent. Please right click the installer and run as administrator when installing, and make sure to download the latest agent version from the Managed Portal.

If the license information is there, then please check firewall settings to make sure that there is nothing blocking VPN connections. Try connecting over your phone's mobile connection to see if it's a network firewall issue.

Furthermore:

1. Make sure you have no other VPNs installed on your device that can be conflicting with Privatise.
2. Turn off any device firewalls or security features to make sure they are not blocking the agent.
3. Turn off any apps temporarily that could be affecting the TAP adapter. For example Webroot or any app that does DNS filtering.