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draft_troubleshooting [2021/06/16 11:33] jonathan |
draft_troubleshooting [2021/06/21 09:22] (current) jonathan |
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+ | *** WINDOWS *** | ||
+ | |||
+ | -- | ||
+ | |||
+ | === Ip-robot issue === | ||
+ | |||
+ | That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/ | ||
+ | What we suggest to do in this case is: | ||
+ | |||
+ | 1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). | ||
+ | 2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset. | ||
+ | | ||
+ | |||
+ | === RDP - reporting disconnects every few minutes === | ||
+ | |||
+ | | ||
+ | |||
+ | On client: Local Group Policy Editor | ||
+ | |||
+ | → Local Computer Policy | ||
+ | → Computer Configuration | ||
+ | → Administrative Templates | ||
+ | → Windows Components | ||
+ | → Remote Desktop Services | ||
+ | → Remote Desktop Connection Client | ||
+ | → Turn Off UDP On Client | ||
+ | → Enabled | ||
+ | | ||
+ | Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect. | ||
+ | | ||
+ | | ||
+ | === Network Drive issues - connecting ways IP/Hostname === | ||
+ | |||
+ | | ||
+ | |||
+ | Then go to the "Local DNS Records" | ||
+ | they propagate. | ||
+ | | ||
+ | |||
+ | |||
+ | === ARM64 issue === | ||
+ | |||
+ | We don't yet support that architecture but are working on a version to release in the next month. | ||
+ | | ||
+ | | ||
+ | === 32 bit issue === | ||
+ | |||
+ | We made a decision not to support 32-bit anymore so We can't guarantee it will work, but you can try this: | ||
+ | | ||
+ | 1. Download this legacy OpenVPN with 32 bit: https:// | ||
+ | 2. Install OpenVPN. | ||
+ | 3. Copy all the OpenVPN files from C:\Program Files\OpenVPN | ||
+ | 4. Copy them into C:\Program Files\Privatise and overwrite when asked | ||
+ | 5. Copy them also into C: | ||
+ | |||
+ | === Keep on Showing Connection insecure === | ||
+ | |||
+ | 1. Exit Privatise completely. | ||
+ | 2. Go to Add or Remove Programs and remove Privatise from the machine (you might have to restart your machine after). | ||
+ | 3. Reinstall Privatise. | ||
+ | |||
+ | |||
+ | === Issue with uninstallation === | ||
+ | |||
+ | Try removing it from Add or Remove Programs. | ||
+ | 1. Please go to "Add or Remove Programs" | ||
+ | 2. Find Privatise & uninstall from there. | ||
+ | | ||
+ | if it's still not working, try manually: | ||
+ | | ||
+ | 1. Remove C: | ||
+ | 2. Remove C: | ||
+ | 3. Remove C: | ||
+ | 4. Remove C: | ||
+ | 5. Remove C: | ||
+ | Then launch your registry and remove the following from the registry: | ||
+ | 1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor | ||
+ | 2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | ------------------------------- | ||
+ | |||
*** UBUNTU *** | *** UBUNTU *** | ||
-- | -- | ||
- | === sleep mode issue === | + | === Sleep mode issue === |
If you have any issues with Privatise after sleep mode. | If you have any issues with Privatise after sleep mode. | ||
Line 10: | Line 94: | ||
2. Restart Privatise with sudo openvpn / | 2. Restart Privatise with sudo openvpn / | ||
- | === while connecting through VPN, automatically it is disconnecting again and again === | + | === While connecting through VPN, automatically it is disconnecting again and again === |
1. Go to sudo nano / | 1. Go to sudo nano / | ||
Line 31: | Line 115: | ||
1. Open the client config: sudo nano / | 1. Open the client config: sudo nano / | ||
2. Change the following lines: | 2. Change the following lines: | ||
- | Where it says proto **udp**. Please change this to proto **tcp** | + | Where it says proto udp. Please change this to proto tcp. |
- | Where it says remote xxx.xxx.xxx.xxx | + | Where it says remote xxx.xxx.xxx.xxx 1194 . Please change this line to remote xxx.xxx.xxx.xxx 443 . |
+ | |||
+ | |||
+ | === Issues related to Google Meet === | ||
+ | |||
+ | | ||
+ | |||
+ | 1. sudo nano / | ||
+ | 2. Add the following line as a new line at the bottom: | ||
+ | route 142.250.82.0 255.255.255.0 net_gateway | ||
+ | 3. Save the file. | ||
+ | 4. Restart Privatise on the terminal it's running on with. | ||
+ | 5. ctrl C | ||
+ | 6. then restart with: | ||
+ | sudo openvpn / | ||
+ | |||
+ | |||
+ | === Lost internet access after a restart of Privatise or closing of Privatise === | ||
+ | |||
+ | | ||
+ | |||
+ | 1. sudo service network-manager reload. | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | |||
- | Change the following lines: | ||
| | ||