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draft_troubleshooting [2021/06/16 12:32] jonathan |
draft_troubleshooting [2021/06/21 09:22] (current) jonathan |
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+ | === Ip-robot issue === | ||
+ | |||
+ | That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/ | ||
+ | What we suggest to do in this case is: | ||
+ | |||
+ | 1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). | ||
+ | 2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset. | ||
+ | | ||
+ | |||
+ | === RDP - reporting disconnects every few minutes === | ||
+ | |||
+ | | ||
+ | |||
+ | On client: Local Group Policy Editor | ||
+ | |||
+ | → Local Computer Policy | ||
+ | → Computer Configuration | ||
+ | → Administrative Templates | ||
+ | → Windows Components | ||
+ | → Remote Desktop Services | ||
+ | → Remote Desktop Connection Client | ||
+ | → Turn Off UDP On Client | ||
+ | → Enabled | ||
+ | | ||
+ | Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect. | ||
+ | | ||
+ | | ||
+ | === Network Drive issues - connecting ways IP/Hostname === | ||
+ | |||
+ | | ||
+ | |||
+ | Then go to the "Local DNS Records" | ||
+ | they propagate. | ||
+ | | ||
+ | |||
+ | |||
+ | === ARM64 issue === | ||
+ | |||
+ | We don't yet support that architecture but are working on a version to release in the next month. | ||
+ | | ||
+ | | ||
=== 32 bit issue === | === 32 bit issue === | ||
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1. Please go to "Add or Remove Programs" | 1. Please go to "Add or Remove Programs" | ||
2. Find Privatise & uninstall from there. | 2. Find Privatise & uninstall from there. | ||
+ | | ||
+ | if it's still not working, try manually: | ||
+ | | ||
+ | 1. Remove C: | ||
+ | 2. Remove C: | ||
+ | 3. Remove C: | ||
+ | 4. Remove C: | ||
+ | 5. Remove C: | ||
+ | Then launch your registry and remove the following from the registry: | ||
+ | 1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor | ||
+ | 2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN | ||
+ | |||