draft_troubleshooting

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draft_troubleshooting [2021/06/16 12:59]
jonathan 		draft_troubleshooting [2021/06/21 09:22] (current)
jonathan
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 -- --
  
-=== Printing issue - connecting ways IP/Hostname === +=== Ip-robot issue === 
  
-   Connecting to the printer by IP address should be fine, the LAN is accessible by default.  + That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/static IP to your ROC. It has been much more rare with newer accounts though. 
-   If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records under ROC-DNS and point it at the local IP.+ What we suggest to do in this case is: 
 + 
 +  1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). 
 +  2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset. 
 +   
 + 
 +=== RDP - reporting disconnects every few minutes ===  
 + 
 + Please run the following on the client machine 
 + 
 + On client: Local Group Policy Editor 
 + 
 + → Local Computer Policy 
 + → Computer Configuration 
 + → Administrative Templates 
 + → Windows Components 
 + → Remote Desktop Services 
 + → Remote Desktop Connection Client 
 + → Turn Off UDP On Client 
 + → Enabled 
 +   
 +  Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect. 
 +   
 +   
 +=== Network Drive issues - connecting ways IP/Hostname ===  
 + 
 + Please go to ROC-DNS in the left menu of the managed company portal. 
 + 
 + Then go to the "Local DNS Records" under ROC-DNS. Please add the fully qualified domain name and the local ip address of the local records there to make sure  
 + they propagate.
      
  
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   1. Please go to "Add or Remove Programs" from Windows Start.   1. Please go to "Add or Remove Programs" from Windows Start.
   2. Find Privatise & uninstall from there.   2. Find Privatise & uninstall from there.
 +  
 +  if it's still not working, try manually: 
 +  
 +  1. Remove C:\ProgramFiles\Privatise
 +  2. Remove C:\ProgramData\Privatise if it exists.
 +  3. Remove C:\Users\USERHERE\AppData\Local\Privatise if it exists 
 +  4. Remove C:\Users\USERHERE\AppData\Local\Appstractor if it exists 
 +  5. Remove C:\Users\USERHERE\AppData\Local\Privatise_Secure if it exists 
 +  Then launch your registry and remove the following from the registry:
 +  1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor 
 +  2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN
 +
    
  
  • draft_troubleshooting.1623848384.txt.gz
  • Last modified: 2021/06/16 12:59
  • by jonathan