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Both sides previous revision Previous revision Next revision | Previous revision | ||
draft_troubleshooting [2021/06/16 13:05] jonathan |
draft_troubleshooting [2021/06/21 09:22] (current) jonathan |
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+ | === Ip-robot issue === | ||
+ | |||
+ | That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/ | ||
+ | What we suggest to do in this case is: | ||
+ | |||
+ | 1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). | ||
+ | 2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset. | ||
+ | | ||
=== RDP - reporting disconnects every few minutes === | === RDP - reporting disconnects every few minutes === | ||
Line 9: | Line 17: | ||
On client: Local Group Policy Editor | On client: Local Group Policy Editor | ||
- | → Local Computer Policy | + | |
- | → Computer Configuration | + | → Local Computer Policy |
- | → Administrative Templates | + | → Computer Configuration |
- | → Windows Components | + | → Administrative Templates |
- | → Remote Desktop Services | + | → Windows Components |
- | → Remote Desktop Connection Client | + | → Remote Desktop Services |
- | → Turn Off UDP On Client | + | → Remote Desktop Connection Client |
- | | + | → Turn Off UDP On Client |
- | | + | → Enabled |
+ | |||
Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect. | Make sure to update group policies after ( gpupdate /force) to make sure the changes take affect. | ||
| | ||
| | ||
- | === Printing issue - connecting ways IP/Hostname === | + | === Network Drive issues |
+ | |||
+ | | ||
- | | + | Then go to the " |
- | If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records | + | they propagate. |
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1. Please go to "Add or Remove Programs" | 1. Please go to "Add or Remove Programs" | ||
2. Find Privatise & uninstall from there. | 2. Find Privatise & uninstall from there. | ||
+ | | ||
+ | if it's still not working, try manually: | ||
+ | | ||
+ | 1. Remove C: | ||
+ | 2. Remove C: | ||
+ | 3. Remove C: | ||
+ | 4. Remove C: | ||
+ | 5. Remove C: | ||
+ | Then launch your registry and remove the following from the registry: | ||
+ | 1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor | ||
+ | 2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN | ||
+ | |||