draft_troubleshooting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
draft_troubleshooting [2021/06/16 13:08]
jonathan 		draft_troubleshooting [2021/06/21 09:22] (current)
jonathan
Line 6: Line 6:
  
  That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/static IP to your ROC. It has been much more rare with newer accounts though.  That can occasionally happen as we can't control which IP is provided from the data center when we attach a dedicated/static IP to your ROC. It has been much more rare with newer accounts though.
-  What we suggest to do in this case is:+ What we suggest to do in this case is:
  
- 1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). +  1. Re-provision the ROC. Delete the ROC and then re-provision it (We recommend first disabling the ROC for 10 minutes, and then deleting it & reprovisioning so the users don't lose connectivity). 
- 2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset.+  2. Wait it out. After a couple of weeks of regular use the IPs reputation should reset.
      
  
Line 30: Line 30:
      
      
-=== Printing issue - connecting ways IP/Hostname === +=== Network Drive issues - connecting ways IP/Hostname === 
  
-   Connecting to the printer by IP address should be fine, the LAN is accessible by default.  + Please go to ROC-DNS in the left menu of the managed company portal. 
-   If a user tries connecting to the printer by hostname, he can add the hostname to the local DNS records under ROC-DNS and point it at the local IP.+ 
 + Then go to the "Local DNS Records" under ROC-DNS. Please add the fully qualified domain name and the local ip address of the local records there to make sure  
 + they propagate.
      
  
Line 64: Line 66:
   1. Please go to "Add or Remove Programs" from Windows Start.   1. Please go to "Add or Remove Programs" from Windows Start.
   2. Find Privatise & uninstall from there.   2. Find Privatise & uninstall from there.
 +  
 +  if it's still not working, try manually: 
 +  
 +  1. Remove C:\ProgramFiles\Privatise
 +  2. Remove C:\ProgramData\Privatise if it exists.
 +  3. Remove C:\Users\USERHERE\AppData\Local\Privatise if it exists 
 +  4. Remove C:\Users\USERHERE\AppData\Local\Appstractor if it exists 
 +  5. Remove C:\Users\USERHERE\AppData\Local\Privatise_Secure if it exists 
 +  Then launch your registry and remove the following from the registry:
 +  1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Appstractor 
 +  2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OpenVPN
 +
    
  
  • draft_troubleshooting.1623848880.txt.gz
  • Last modified: 2021/06/16 13:08
  • by jonathan