Welcome to the Privatise KB. Here you will get information on managing your Privatise company dashboard. You will also learn how to deploy Privatise, get troubleshooting help, and assistance on maximizing your experience with our Remote Office Cluster (ROC).

Here are links to articles on getting started with Privatise and our Remote Office Cluster (ROC) solution.

• About Privatise. This is a quick intro to where Privatise fits on your cybersecurity stack and its advantages.
• Getting Started Guide. This guide will give a brief overview to quickly get started with Privatise.

• Provisioning a ROC. How to provision your very first Privatise Remote Office Cluster or ROC.
• General Settings. Learn about the different general settings and how they affect your group policies.
• ROC-DNS. Get started with our enterprise grade, ROC-DNS dashboard.
• ROC Virtual Firewall. Control firewall policies with the ROC virtual firewall.
• ROC ZTNA. Learn how to control ROC Zero Trust and create access permissions at the granular device level.
• ROC Trusted Networks. Set trusted networks where you want to disable the Privatise protection.
• Allow List. Control what resources are passed through or outside of the Privatise encrypted tunnel.
• Manage & Add Admin. Manage, add, and remove admin users.
• Manage Groups. Manage or add groups, add or remove devices and set group based permissions.

• Get Started w/ the Partner Dashboard. Take a look around your Channel Partner Dashboard.
• Add a Company. How to add your first company as a Channel Partner.
• Manage a Company. How to manage companies as a Channel Partner.
• Setup 2FA. How to setup 2FA for the Partner Dashboard.

• Windows Deployment Guide
• MacOS Deployment Guide
• Android Deployment Guide
• iOS Deployment Guide
• Linux Deployment Guide

Generic PowerShell Deployment Script

Standard Integrations:

• Microsoft Intune Deployment Guide
• Silent Install Guide

RMM Integrations:

• Datto RMM Windows Deployment Guide
• Kaseya VSA Windows Deployment Guide
• Continuum Integration Deployment Guide
• Atera Integration Deployment Guide

• Setting up secure remote access for File Sharing Servers
• Setting up secure remote access for Domain Controllers
• Setting up internal static IPs across all devices for easy to use encrypted RDP

• When to use Site-to-Site
• Zyxel USG IPSec Site-to-Site
• pfSense IPSec Site-to-Site

• Connectivity issues
• SQL Database Blocking Connection when Privatise Enabled
• Can't exit the app in a normal PC or Domain Controller
• Agents not able to recognise or connect to Domain Controller server
• Unable to install Android app from Google Play
• No ping response from Privatise agent in same ROC
• Quickbooks running extremely slow remotely over Privatise connection
• Sage running extremely slow remotely over Privatise connection
• Trouble accessing local resources when Privatise active
• Access denied when trying to change device password connected to DC remotely